Frequently Asked Questions
How long will it take to get my order once it is placed?
We ask for 7 - 10 working days once the order is placed.
Do you have a minimum order amount?
Orders must exceed $100.00. Order quantities may affect availability.
Is freight included in the cost?
Prices are FOB Seatex unless otherwise specified. Seatex uses common carriers for deliveries. Your invoice will show freight as a separate line item. Seatex will prepay and add freight charges with approved credit only. Orders placed from our scheduled price list may be eligible for a pick up allowance depending on the size of the order and its value.
What are Seatex's terms for payment?
Our terms are net 30.
What is Seatex's return policy?
Merchandise may not be returned without permission. Returned merchandise may be subject to a 50% restocking charge.
How do I place my order?
Orders can be placed by phone 713.357.5300 fax 713.357.5301 or email info@seatexcorp.com. We always confirm faxed and emailed orders. If you don't get a confirmation please call to make sure we received it.
If I have a product I like can Seatex match it?
If the volumes can meet our minimum requirements, and you have a sample and MSDS of the product, we will do everything we can to match your product. Our minimum on liquids is 220 gallons and powders are 2000 lbs.
What are Seatex's terms on blending proprietary formulas?
Proprietary formulas are quoted on an individual basis and must meet our minimum blending requirements which are 220 gallons of liquid, and 2000 lbs. of powder. The customer is responsible for unique raw materials brought in to complete the blend if not consumed within a reasonable time frame. The customer is liable to purchase the entire batch with the overage not to exceed 10%.
What does Seatex charge to private label my products?
Seatex can make very nice multi-colored, glossy, peel & stick labels for quarts, gallons, pails, boxes and drums. There is no charge for this service and there is no charge for applying customer supplied labels or sleeves.